Refund and Returns Policy

Refund and Returns Policy – Dew Trading Group (Fajas MariaE Qatar)

Our Commitment

At Dew Trading Group, we strive to provide our customers with high-quality Colombian shapewear products from Fajas MariaE. If for any reason you are not completely satisfied with your purchase, we offer the following refund and returns policy:

Eligible Returns

• Unused, Unworn Condition: Items must be returned in their original, unused, and unworn condition with all tags and packaging intact.
• Timeframe: Returns must be initiated within [14 days] of the original purchase date.
• Proof of Purchase: Please provide a copy of your original receipt or order confirmation.

Return Process

1. Contact Customer Service: Please contact our customer service team by info@dewtradinggroup.com or +97455012166 to initiate a return request and obtain a Return Authorization Number (RAN).
2. Packaging and Shipping: Securely package the item(s) with original packaging and the RAN. You are responsible for return shipping costs unless the item is defective or damaged.
3. Inspection: Upon receipt, we will inspect the returned item(s) to ensure they meet our eligibility criteria.

Refunds

• Approved Returns: If your return is approved, a refund will be issued to your original payment method within [7-10 business days].
• Restocking Fee: A restocking fee of [percentage or fixed amount] may apply to cover processing costs.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will cover return shipping costs and provide a replacement or refund.

Exchanges

• If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact our customer service team at info@dewtradinggroup.com or +97455012166

Important Notes:

• Consumer Rights: This policy is in addition to, not a replacement for, any statutory consumer rights under Qatari law.
• Policy Updates: We reserve the right to modify this Refund and Returns Policy at any time.